Eaton Jobs

What you’ll do:

We are pleased to announce that Eaton is looking for Service Cluster Manager for Noridics! The future manager will be P&L responsible for the service operations, execution, and growth in Services cluster by managing the teams in multiple Service units in different countries within the cluster, ensuring, developing and maintaining capable resources, implementing given tools and processes by EMEA Electrical Services Management. Responsible for overall customer satisfaction with an emphasis on on-time delivery, cost, quality standards

In this role you will...:

• Responsible for the Services Cluster Electrical Services business financial (P&L) and operational targets and results

• Build, develop and manage Cluster Electrical Services organization covering the Service units in multiple different countries

• Continuous development of organizational capability by providing training, filling the gaps with new talents in collaboration with HR

• Implements highest ethics and EHS (health and safety) standards and culture in the Service teams across the cluster

• Drive for operational excellence with maximized availability, productivity and efficiency by benefiting synergies, sharing resources, and driving standardization across the cluster

• Support and benefit from EMEA field service engineers pool coordinating with EMEA service operations

• Implements standard tools, processes across the cluster in line with the common EMEA Services directives

• Ensure standard work processes, instructions, guidelines are developed and fully deployed

• Develop and deploy service strategies for profitable growth and align with EMEA Service organization central functions

• Introducing and deploying standard Services portfolio in the markets, managing go-to-market and pricing

• Proactive services sales approach across the cluster aiming to provide the highest value add to customers and ensure satisfaction

• Life cycle management of Electrical products sold in the cluster by recording, maintaining, and tracking installed base data and maximize service coverage

• Maintaining a connection with Sales Zones and Country Sales Organizations, leveraging synergies, joint sales strategies, exploring new opportunities and marketing service activities.

• Interface with key customers to source new business and maintain current client relations

• Manages the authorized service partners in the cluster

• Represent the cluster in regular business reviews covering commercial, financial, and operational performance for the countries in the cluster and regularly report predefined business and operational KPIs

Qualifications:

• Minimum Degree Level or equivalent, preferably engineering or business related

• General management (P&L) experience with commercial and similar Services operational skills

• International (multi-country and culture) management experience

• Technical knowledge, or Field experience in Power Quality (UPS) / Power Distribution (Low voltage/Medium voltage switchgear and products)/ Life Safety (Emergency Lighting, Fire systems)"

• Strong leadership skills with a strategic mindset

• Excellent verbal and written communication skills;

• English mandatory, any of the Nordics (Finish, Danish, Norwegian, Swedish) languages an advantage

• Strong financial acumen

• Experience of working in a matrix organization in a multi-cultural environment Experienced Manager of People

• Ability to influence decision making of key stakeholders

• Intercultural awareness.

• Strong communication and interpersonal skills able to represent the business internally and externally

• Time Management and delegation skills