Job Information
Eaton Corporation Service Order Manager in Raleigh, North Carolina
Eaton’s Electrical division is currently seeking a Service Order Manager. The Order Manager provides internal and external sales support. This position will manage orders to include order entry, backlog management, and leverage all available resources to meet customer expectations while creating a positive customer experience.
The expected annual salary range for this role is $65,250 - $95,700 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
Provides general order management to include; order entry, promised date compliance, backlog management, coordination of material shipments, on time delivery, order expediting, and status/tracking of orders.
Collaborates with sales, Eaton manufacturer representatives, Eaton business partners, purchasing, credit, and supply chain departments in an effort to drive order issue resolution and customer satisfaction. Provides solutions and alternatives to customers in order to meet needs.
Proactively communicates in a timely manner with customers about order verification, order status, pricing and shipment status. Coordinates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
Challenges cross functional processes for continued business improvement.
Proactively run and analyze reports to determine orders to be released to meet revenue numbers and customer demand.
Manages order backlog to ensure forecast accuracy for the business unit.
Assists with the facilitation of the Return Material Authorization, credit, and re-bill processes.
Maintain battery vendor relationships by efficiently generating work orders and processing vendor invoices.
Basic (Required) Qualifications:
Bachelor's Degree from an accredited institution is required.
Minimum of two (2) years of experience in customer support, supply chain, or related business experience required.
No relocation is being offered for this role. All candidates considered must live within 50 miles of the Raleigh, NC location. Active Duty Military Service member candidates are exempt from the geographical area limitation
Must be legally authorized to work in the US without company sponsorship now or in the future.
Preferred Qualifications:
Proficient with computer and software tools – including advanced Excel capabilities, advanced database knowledge (SAP, Salesforce) and other CPS related software programs.
Previous experience in order management, logistics or supply chain.
Position Criteria:
Ability to demonstrate proficiency with Microsoft applications (PowerPoint, Outlook, Word, Access, and Excel).
Ability to effectively communicate to external business partners and customers.
Ability to manage multiple projects, jobs, and processes simultaneously.
Capacity to act as an agent of change, driving, and enabling process changes to continuously raise performance standards and drive improvement.
Ability to collaborate and work cross-functionally to maximize business results and positive customer experiences.
Ability to handle change in a fast-paced environment.
Ability to demonstrate analytical thinking skills; problem-solving capability.
Ability to regulate work commitments and time within the workplace, effectively managing multiple priorities ensuring quality and efficiency.
Ability to demonstrate attention to detail.
Ability to work independently and in a team environment.
Ability to communicate professionally across many organizational levels and functions and effectively build rapport with stakeholders.
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Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.eaton.com/content/dam/eaton/company/careers/US%20Benefits%20updated%2010.24.22.pdf) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.