Eaton Jobs

What you’ll do:

Position Purpose

To interface and coordinate directly with customers, the sales team, customer support /shipping and logistics team to ensure proactive and responsive service to all customers in India at all times

Principal Accountabilities

• Manages the in-house warehousing and dispatch to ensure that customer orders are delivered on time.

• Works closely with sales team and providing information on status of customer accounts.

• Coordinates with Cross Functional Team for timely execution of finished goods dispatch

• Handles special or key accounts as appropriate/assigned

• Manages the Bonded Warehouse which is being specially maintained for key accounts

• Ensures right commodities as billed are dispatched to customers every time

• Ensures all RMA are raised in the system and replacements are made where accepted.

• Ensure Inventory Accuracy of Finished Goods.

• Sourcing New Transportation for Optimizing the freight Cost and good service

• Effective utilization of Warehouse Space for managing the inventory

Nature & Scope

• Same day despatch is maintained against orders received up to 3.00 PM

• Customer reported issues (CRI) to be processed within 1 day

• People Management Skills

Qualifications:

Educational Qualification

• BE/BTech in any discipline

Experience

• 5+ years about customer Support / Logistics Operations

Specific Skills

• Excellent commercial awareness

• Good interpersonal skills, planning and analytical ability

• Basic knowledge of Sales tax & Excise rules applicable to India

• Knowledge of SAP desirable

• Knowledge and understanding of products

• Knowledge in Warehouse Management activities

• Knowledge in both Export and Import functions

• Good commercial skills for margining transport contracts

• Good communicator of both written and verbal information

• Highly ethical and works with a diverse team