Job Information
Eaton Corporation Customer Success Project Manager in Moon Township, Pennsylvania
Eaton’s ES AMER ARS division is currently seeking a Customer Success Project Manager. This is a remote role.
The expected annual salary range for this role is $80250.03 - $117700.04 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
This position is responsible for the integration and execution of New Product Introduction (NPI) projects partnering with external customers. The Project Manager manages project planning, execution, requirements changes, risk mitigation, and issue tracking. This will include the use of a phase-gate process, Design and Process Failure Modes and Effects Analysis (FMEA's), SIOP input, and industrialization. In addition, this position will be the primary point of contact for external partners throughout project lifecycles, from initial planning to ongoing feature development.
Job Responsibilities:
Accountability for project scope and successful execution within technical, schedule, cost and quality commitments.
Establishes objectives, goals, and provides direction to project teams in areas of customer needs, potential changes in scope and risk assessment.
Ensures the team creates and maintains the phase-gate deliverables and leads the team during phases and Gate Review events
Ensures standard program management processes are utilized and adequate support to the program and project teams by coordinating PM reviews, preparing & publishing PM metrics and reports.
Works in cross-disciplinary manner with other departments (e.g., Manufacturing, Marketing, Procurement, Customer Support, Suppliers, etc.) and facilitates the phase-gate processes.
Develops and maintains strong relationships with key customer partners.
Financial acumen to complete required capital appropriation request for the assigned programs.
Communicates timely project status to internal leaders and utilizes company standard tools such as ProPM.
Working to understand the project impact to the business and identify the impact of project changes on the portfolio.
Completes other duties as assigned.
Qualifications:
Required (Basic) Qualifications:
Bachelor’s degree from an accredited institution required.
Minimum one (1) year of experience working in program management, project management, design, or product development
Must be able to work in the United States without corporate sponsorship now and within the future
Preferred Qualifications:
Bachelor’s degree in Engineering from an accredited institution preferred.
Minimum of five (5) years of experience in manufacturing, program management, and leadership of project teams.
Position Success Criteria:
Technical knowledge:
Working towards Project Management Institute (PMI) accreditation (PMP)
Knowledge of the product design
Entry level knowledge of Program and Project Management methodologies, processes and tools.
Skills:
Proficient communication and presentation skills – both verbal and written with ability to make necessary status reports and technical presentations to Eaton management and customer.
Strong analytical skills and business acumen
Must be able to achieve goals by working collaboratively and cross-functionality
Must be capable of working effectively in diverse cultural situations with our global team members.
Must have a customer-centric mindset with a focus on delivering exceptional customer experiences.
The application window for this position is anticipated to close on 7/9/2024.
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We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.eaton.com/content/dam/eaton/company/careers/US%20Benefits%20updated%2010.24.22.pdf) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.