Job Information
Eaton Corporation IT Infra Support Analyst in KOR, United States
If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to an IT Infra Support Analyst in Pyungtaeksi . In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.
What you’ll do:
Ensure fast and quality restoration of site IT service interruptions.
Partner with BRM and product teams to deliver IT technologies
Local hands and partnership with site, feet on the ground support to other IT teams
Drive operational excellence to improve customer satisfactions continuously
Consistently improve support by root cause and continuous improvement of services"
Asset Management - Vendor coordination and management. Support SCM from technical perspective
Life cycle management - PC refresh & Smart disposal. Assist on non-standard software and hardware
User Experience - IT Profit Planning, On/Off boarding support, Software installation. Continuous Improvement - Drive Cost Out & Cost Avoidance
Accountabilities - Bridging BRM and other product teams. Empowered for site IT incidents and escalations, site health check and retain
Operational Excellence - Drive for SLA and predefined measurements. Shopfloor system support, Executive White Glove. Coordinate site related incidents. Customer interruptions reductions
Project Support - Business and Value stream projects. Support Site start up, closure and extensions. Lead/Support TSA, M&A project
IT Security and Continuity - IT DRP, IT Infrastructure Risk Assessment, Legal Hold, Compliance investigation, Vulnerability cleanup, Data privacy
Qualifications:
Bachelor’s degree is required.
5 years’ IT experience in manufacturing industry is required
MS Windows Operating Systems
MS Office Suites Hardware - PC’s, laptops, mobile devices, PC peripherals
Working knowledge of other IT infrastructure (network, servers, storage, phone systems)
Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc."
Customer and stakeholder engagement and communications skills
Good understanding of customer/ business needs
Understanding of lean agile principles and practices
Knowledge of IT ticket support model - ServiceNow: Incident, Request, Change, Problem Management
Ability to effectively interact with senior leaders
Yes! Because you are the one we are looking for, we hope to hear from you now! #LI-EI
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.