Job Information
Eaton Corporation Field Service support representative in Casablanca, Morocco
We are more than just a power management company, we are committed to inclusion, diversity, and sustainability. You will be part of a global team committed to delivering on our brand promise: "Make what matters work" We pride ourselves on building a culture that reflects our shared goals, beliefs, and attitudes.
We are ethical - We are passionate - We are responsible - We are efficient - We are transparent - We are learning. We are EATON!
About Eaton
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
What you’ll do:
The primary function of the role is to provide Field Sales and Field Service teams with pre- and post-sales administrative support, including maintenance service administration, dispatching, product related services as well as managing product problems/warranty and application assistance received via phone, email or Web.
The role also incorporates providing products / spare parts and service selection assistance to customers, end users, field sales, IT Channels, distributors and resellers for designated territory.
Develop service related awareness / knowledge for internal and external customers and represent the company towards customers. Partner with field sales to support and influence designated sales goals.
The Key Responsibilities:
Administrate service maintenance tasks of all types carried out by field services work force using relevant databases and applications to ensure up-to-date data for all customers at all times
Meet the administrative requirements set by field service and field sales teams, supporting sales targets for defined products and related service maintenance contracts
Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries
Constant cooperation with service sales teams, order management and technical support teams in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes
Gain understating on the distributed product portfolio and related services with the clear focus of the impact it has on the customer
Able to detect and escalate problem or error with data that he/she is responsible for Proactive participation in team related tasks (projects, events, visitors, extra tasks)
Qualifications:
Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree
Customer service or logistics experience preferably on electrical/IT/telecommunication business
Skills:
Overall understanding of Eaton distributed electrical products and services.
Experience with usage of sales and order processing tools, ERP systems, such SAP or Oracle, Salesforce knowledge is a plus
Good analytical skills to manage databases of customer data with high reliability
Proficient in creative problem solving, conflict resolution, and managing priorities
Good communication skills
Able to support other team members besides daily work
Fluency in French and intermediate English capabilities
What we offer:
Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
Work in a company that is commitment to Inclusion & Diversity and Sustainability
Annual mentoring program, Eaton University, a reward, and recognition system
Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
Strong, agile and diverse team locally and globally
Strong processes and state-of-the-art systems and tools
Structured employee development processes, open feedback culture with development plans
Detailed induction support and well-structured onboarding
Balance your work and life with a hybrid worktime model
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
#LI-SA2