Job Information
Eaton Corporation Technical Support Engineer in Budapest, Hungary
Eaton is currently seeking a new Technical Support Engineer colleague for our Budapest office.
We make what matters work!
Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E
What you’ll do:
The primary function of this role is to provide technical product support (pre-sales, commissioning and after sales) for low voltage power distribution components via phone, email and chat. The main task is to handle technical inquiries, in multiple aspects, as a second level point of contact within the organization. Also, support product management department with technical documentation creation or modification with senior colleagues' assistance.
Responsible for interfacing with sales engineers, sales representatives, local field service engineers, application engineers, Level 1 technical support, local colleagues, area managers, quality department, product management and R&D in order to handle a variety of technical inquiries, as well as to bring valuable information for product or process improvement.
The Technical Support Engineer is able to provide training on products and processes to team members, colleagues from the same or different departments. Participate in strategical decisions about process improvements, tools deployment and contribute to increase the customer satisfaction.
Provide fully proficient technical support (pre-sales, commissioning and after sales), mostly to internal colleagues but also end customers, on a given product line.
Act as a product line expert for customers and partners to carry out and identify solutions to standard and non-standard task/queries.
Deliver product trainings to internal colleagues.
Draft Technical product data, documentation, training material related to the specific products, with senior colleagues' support.
Provide market feedback on product or process improvement to product management and/or R&D.
Collaborate with R&D and Product Management on customer's issue resolution.
Contribute to knowledge sharing sessions and Continuous Improvement initiatives.
Contribute to achieve customer satisfaction through pre-defined KPIs.
Actively support daily/weekly/monthly team reporting creation.
Qualifications:
Engineering or equivalent Technical Degree (Electrical preferred)
Skills:
Proven experience in a technical role such as sales or application support for electrical low-voltage products
Good understanding of power distribution electrical products and related applications
Analytical mindset, customer oriented approach, communication skills, accountability
Fluent in English, any other European language is a plus
What we offer?
Benefits packages
Challenging projects in dynamic collaborative team
Flexible working solutions (home office) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role
We make your aspirations matter – Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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